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Getting Support (for Employees)

If you have questions regarding TrainTraq, first review the Employee Role documentation, including:

  • The Employee Role
  • The Home Page
  • Searching For and Selecting A Course
  • Finding Classroom Training
  • Accessing and Reading Your Transcript
  • Frequently Asked Questions

However, if your question is not answered through these resources, you can access additional support within TrainTraq.

To obtain additional support:

  1. In TrainTraq, click the Support tab. This opens the Support page, which allows you to request assistance via email
  2. Select a radio button to designate who receives your request. If you have a choice, please try your departmental processors first, as they will be more familiar with your training record.
  3. Type your question/request into the email text field. Click the Send Email button. A message displays at the top of the page to confirm that the email has been sent.