Canopy was changed to return $0.00 for dollar values in the “My Accounts” lists when the list contains more than 50 accounts, regardless of the account’s true balances in FAMIS. This was done to improve performance during the stabilization period after going live on the new technology platform. As the system matures, the number of accounts allowed may be increased.
As a suggested solution, users can create multiple lists of 30 accounts or less. This will allow the correct dollar values to be displayed on the My Accounts and Account Search tabs. An alternative is to drill into an account on the Account Summary tab, which will show a greater level of detail for a specific account.