The following situations may likely cause error messages when trying to connect to the replatformed FAMIS servers.
Unable to Resolve IP Address
![Screen capture of FAMIS connection screen with bad host error highlighted](https://it.tamus.edu/famis/wp-content/uploads/sites/6/2022/09/FAMIS_TS_CnxError_BadHostName.png)
Solution
Check the Host Name in the Session Profile > Connection > TN3270 settings. The Host Name should be as shown below:
![Screen capture of Session Profile window with host name and Port number highlighted in the Connection category TN3270 tab](https://it.tamus.edu/famis/wp-content/uploads/sites/6/2022/09/FAMIS_HT_Connection_Troubleshooting_Host_Name_Port.png)
If the host name is not famis.tamus.edu, click on the pencil icon under the Hosts: list and enter the correct host name in the Host name: text field of the Edit Host Info window.
Connection Timeout
![Screen capture of FAMIS connection screen with connection timeout error highlighted](https://it.tamus.edu/famis/wp-content/uploads/sites/6/2022/09/FAMIS_HT_Connection_Troubleshooting_Timeoutx.png)
A connection timeout error is likely caused by:
Solution – Incorrect TCP Port Number
Check the Port number in the Session Profile > Connection > TN3270 settings. The Port number should be as shown below:
![Screen capture of Session Profile window with host name and Port number highlighted in the Connection category TN3270 tab](https://it.tamus.edu/famis/wp-content/uploads/sites/6/2022/09/FAMIS_HT_Connection_Troubleshooting_Host_Name_Port.png)
If the port number is not 992, click on the pencil icon under the Hosts: list and enter the correct port number in the TCP port: text field of the Edit Host Info window.
Solution – Incorrect Security Setting
Check the security settings in the Session Profile > Security > General and SSL / TLS tabs. The settings should be as shown below:
![Screen capture of Session Profile window with Security category General tab and SSL / TLS option highlightedighlighted](https://it.tamus.edu/famis/wp-content/uploads/sites/6/2022/09/FAMIS_HT_Connection_Troubleshooting_Security_General.png)
![Screen capture of Session Profile window Security SSL / TSL tab with version and Verify Server Certificate options highlighted](https://it.tamus.edu/famis/wp-content/uploads/sites/6/2022/11/FAMIS_HT_Connection_Troubleshooting_SSL-TLS.png)