Frequently asked questions related to working from home during the lockdown for COVID-19.
Can I take my monitors home?
Yes, if your supervisor approves it. Fill out the Temporary Alternate Work Location Equipment Inventory form and have your supervisor sign it.
Can I take my desktop computer home?
Work with your supervisor to determine whether or not it’s ok to take your desktop computer home. You are welcome to use a personal computer to work remotely as long as you are not using it to store data that could be a security risk. Save your data to OneDrive rather than your personal computer.
What do I need to know if I am using my personal computer to work remotely?
You may use the Remote Desktop Connection to connect to your work computer.
Another option is to access your email through Webmail and your work files through OneDrive.
Can I connect remotely to my computer at the office to access files and information?
After logging in to your computer, visit the IT Services Remote Desktop Connection site for instructions and software to download. If you need additional support, please contact helpdesk@tamus.edu
What if I don’t have a stable internet connection at home?
- First, check with your internet service provider. They may ask you to reboot your router or take other action around your house. (Remember that depending on the number of people in your neighborhood using your internet service provider, there may not be enough bandwidth in your neighborhood.)
- If that doesn’t work, you might be able to use your mobile phone as a hotspot. Check with your cellular provider.
- If that doesn’t work, try your local library, but practice social distancing and be aware of those around you.
How will people know if I’m available and connected if I work remotely?
- Stay logged into Slack and use the status to indicate when you’re unavailable (and remember to update it when you return).
- Keep your Outlook calendar updated with meetings and appointments.
- Check your email often and respond to questions and tasks.
- If there is information that is important for your colleagues to know when you’re working remotely, you may want to note it in your email signature and/or Slack status.
I’ve never worked remotely, what are the most important things to know?
- Consider your workspace. Find a dedicated and comfortable spot to work, preferably one where you can shut the door to avoid distractions.
- Structure your day like you would in the office. Set your alarm, get dressed, include occasional breaks and a dedicated time for lunch.
- Overcommunicate: Keep your supervisor and coworkers in the loop on what you are working on to avoid duplication of work. Think beyond email and use other collaboration tools to meet and chat with your team members to stay up-to-date.
- Remember that everyone works differently: Be patient if you do not get a response to messages right away. If you have something that doesn’t need a response quickly let the other person know that, too!