Single Sign-On Help

Your single logon for employment-related applications

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FAQs

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  • General

  • What are SSO’s rules for updating an employee’s email address?

    Starting with the release of Workday in December 2017, SSO has new rules for when an employee's email address can be updated. If an employee has a Workday record, his/her email [...] See the full answer

  • How do I create an Affiliate logon?

    SSO supports logons for any person associated with the A&M System who has a valid Universal Identification Number (UIN). Such individuals can be given an Affiliate logon within SSO. It is [...] See the full answer

  • How do I sign up for Two Factor Authentication?

    To sign up for Two Factor Authentication login to SSO and follow these steps: Go to your Profile tab Select Two Factor Authentication on the left Select "USE Two Factor Authentication" [...] See the full answer

  • Why does Duo continue to loop when I try to login under my Profile?

    There is a option under My Settings & Devices to automatically log you in using your default device.  To stop your account from continually looping, you will need to uncheck this box. To [...] See the full answer

  • Why doesn’t my new phone work with Duo?

    Anytime a new mobile device is used with Duo, it must be enrolled in SSO.  This is true when changing phones even though the phone number doesn't change. Additionally, devices that [...] See the full answer

  • Why isn’t my Duo Mobile app working?

    The Duo Mobile app requires a smart phone or tablet and access to a data network.  After the app is installed on a device, it must be activated and associated with that [...] See the full answer

  • How can I stop using two-factor authentication?

    Employees with an administrative role in a system enterprise application are required to use two-factor authentication.  This page lists the affected roles. After the role has been removed, the employee's two-factor status [...] See the full answer

  • Can I use my mobile phone as regular phone and with the Duo Push app?

    Duo only allows one phone number to be used at one time. Two accounts can't have the same phone number nor can one account use the same number more than once. [...] See the full answer

  • I am required to use two-factor authentication but I don’t have a smartphone, what should I do?

    There are several ways to use the Duo two-factor authentication and a smartphone is only one option. Most employees prefer to use their office phone when enrolling a device because it [...] See the full answer

  • Why isn’t my landline, mobile phone, Duo Mobile app working?

    Landline - Using a landline with Duo requires that the telephone have the Dual Tone Modulated Frequency(DTMF) or touch-tone enabled.  This feature allows the telephone to transmit audible tones to the [...] See the full answer

  • Why do I still have to use two-factor even though I have checked the ‘remember this device for 60 days’ box?

    The 'remember this device for 60 days' feature works by the browser setting a cookie on the computer.  If the browser can't find the cookie or the cookie has expired, it will [...] See the full answer

  • Is Two-Factor Authentication required in SSO?

    Changes for May 15th, 2019 Starting May 15th, 2019, all active SSO users will be required to sign in to SSO using Duo two factor authentication. This includes: Active employees Working [...] See the full answer

  • Where do I get my passcode?

    What is a passcode? Passcodes are 7-digit numbers that are unique to an individual and used as the second factor during the SSO two-factor authentication process. Passcodes can only be sent [...] See the full answer

  • How can I change my Two-Factor device or log in to SSO after losing my phone?

    Because of the potential for the exposure of personal data and saved passwords, losing your smart phone is a serious problem that extends beyond Single Sign-On.  It is recommended that your [...] See the full answer

  • Do I have to use two-factor authentication every time I log in?

    Not necessarily.  While it is strongly recommended that all SSO users use two-factor authentication every time they log in to SSO, it is very easy to limit two-factor logins. When providing [...] See the full answer

  • As an administrator, how do I help an employee who has lost or can’t access his/her Two-Factor device?

    In the same way that SSO administrators can perform password resets and email address changes, they can also handle certain Two-Factor security activities on behalf of an employee. For instance, if [...] See the full answer

  • What is Two Factor Authentication?

    Two-factor authentication (2FA) is the process of combining two separate forms of identification to uniquely identify an individual. It is often used as a second layer of security for protecting login [...] See the full answer

  • Will SSO be used to access more web-based applications in the future?

    Yes.  Once the initial implementation is complete, the plan is to allow other web based computer applications to use SSO as their authentication system.  We expect the list to grow over time.

  • I’m writing/supporting an application I’d like to run under SSO. How do I do that?

    Contact SSO Administration  for more information about adding your web-based application to SSO.

  • I don’t see the application I am looking for on my application list? What should I do?

    You may need to be given authorization to access that application.   This usually requires contacting the central HR or payroll office.

  • What is the minimum browser requirement to use Single Sign On?

    The Single Sign On (SSO) application is designed with minimal expectations from a user’s browser. However, your browser should support and accept cookies. Please review the Privacy Statement regarding cookies. Applications [...] See the full answer

  • Why did you create the Single Sign On System when Texas A&M already has the CAS (Central Authentication System)?

    When originally implemented, the TAMU CAS system was designed only to support the College Station campus based employees and students.  It is used to authenticate to generally available campus IT services [...] See the full answer

  • The web pages refer to "your administrator" – how do I find out who my administrator is?

    Your administrator is usually the administrative support person in your department that handles HR, payroll, and related issues.  If you cannot find an administrator in your department, contact your central HR [...] See the full answer

  • I don’t know my UIN – how do I find out what it is?

    Your departmental or Agency administrator should be able to provide you with your UIN.  A list of HR contact numbers is provided here.

  • I am using Internet Explorer and after I enter my UIN and Password correctly, I still can’t log in. Could it be my browser?

    If you have entered your credentials into the SSO login page without receiving an error message and you still can't log in to see the menu then there may be a [...] See the full answer

  • Why can’t you just email me my current password? Why do you have to reset it if I simply forgot it?

    The reason is that we do not store a plain text copy of passwords.  We use a one-way encryption process when storing passwords on our database.  When you logon, we encrypt what you type and compare it to what is on the database.  In short, we simply do not know what your password is.

  • What are the SSO password requirements?

    If your SSO password is between 8 and 15 characters, it will expire after 1 year. If it is greater than 15 characters, it expires after 4 years. When your password [...] See the full answer

  • What should I do if an action on my ‘Recent Logon Activity’ is highlighted yellow or red?

    The 'Recent Logon Activity' list on the 'Home tab' lists the five most recent logon actions for your SSO account. Each action is color-coded as a visual cue that there may [...] See the full answer

  • My Security Log shows I logged in from a different city, should I report it?

    Two things you should look at when trying to determine the legitimacy of a logon attempt are the timestamp and the ISP name. Is this a 'normal' time that you log [...] See the full answer

  • How do I report a questionable logon activity?

    The 'Log' tab and the 'Recent Logon Activity' section of the 'Home' tab each have a 'Report Problem' button at the bottom of the list of logon actions. This button is [...] See the full answer