FAQs

Starting with the release of Workday in December 2017, SSO has new rules for when an employee's email address can be updated. If an employee has a Workday record, his/her email… Read more: What are SSO’s rules for updating an employee’s email address?

To sign up for Two Factor Authentication login to SSO and follow these steps: Go to your Profile tab Select Two Factor Authentication on the left Select "USE Two Factor Authentication"… Read more: How do I sign up for Two Factor Authentication?

There is a option under My Settings & Devices to automatically log you in using your default device.  To stop your account from continually looping, you will need to uncheck this box. To… Read more: Why does Duo continue to loop when I try to login under my Profile?

Anytime a new mobile device is used with Duo, it must be enrolled in SSO.  This is true when changing phones even though the phone number doesn't change. Additionally, devices that… Read more: Why doesn’t my new phone work with Duo?

The Duo Mobile app requires a smart phone or tablet and access to a data network.  After the app is installed on a device, it must be activated and associated with that… Read more: Why isn’t my Duo Mobile app working?

All employees and retirees of the A&M System, as well as other users with an administrative role in a system enterprise application, are required to use two-factor authentication.  This page lists… Read more: How can I stop using two-factor authentication?

Duo only allows one phone number to be used at one time. Two accounts can't have the same phone number nor can one account use the same number more than once.… Read more: Can I use my mobile phone as regular phone and with the Duo Push app?

There are several ways to use the Duo two-factor authentication and a smartphone is only one option. Most employees prefer to use their office phone when enrolling a device because it… Read more: I am required to use two-factor authentication but I don’t have a smartphone, what should I do?

Landline - Using a landline with Duo requires that the telephone have the Dual Tone Modulated Frequency(DTMF) or touch-tone enabled.  This feature allows the telephone to transmit audible tones to the… Read more: Why isn’t my landline, mobile phone, Duo Mobile app working?

The 'remember this device' feature works by the browser setting a cookie on the computer.  If the browser can't find the cookie or the cookie has expired, it will be necessary… Read more: Why do I still have to use two-factor even though I have checked the ‘remember this device’ box?

Starting August 1st of 2021,all active SSO users, retirees, and surviving dependents will be required to sign in to SSO using Duo two factor authentication. This includes: Active employees Working retirees… Read more: Is Two-Factor Authentication required in SSO?

What is a passcode? Passcodes are 7-digit numbers that are unique to an individual and used as the second factor during the SSO two-factor authentication process. Passcodes can only be sent… Read more: Where do I get my passcode?

Because of the potential for the exposure of personal data and saved passwords, losing your smart phone is a serious problem that extends beyond Single Sign-On.  It is recommended that your… Read more: How can I change my Two-Factor device or log in to SSO after losing my phone?

Not necessarily.  While it is strongly recommended that all SSO users use two-factor authentication every time they log in to SSO, it is very easy to limit two-factor logins. When providing… Read more: Do I have to use two-factor authentication every time I log in?

In the same way that SSO administrators can perform password resets and email address changes, they can also handle certain Two-Factor security activities on behalf of an employee. For instance, if… Read more: As an administrator, how do I help an employee who has lost or can’t access his/her Two-Factor device?

Two-factor authentication (2FA) is the process of combining two separate forms of identification to uniquely identify an individual. It is often used as a second layer of security for protecting login… Read more: What is Two Factor Authentication?

Yes.  Once the initial implementation is complete, the plan is to allow other web based computer applications to use SSO as their authentication system.  We expect the list to grow over time.

Contact SSO Administration  for more information about adding your web-based application to SSO.

You may need to be given authorization to access that application.   This usually requires contacting the central HR or payroll office.

The Single Sign On (SSO) application is designed with minimal expectations from a user’s browser. However, your browser should support and accept cookies. Please review the Privacy Statement regarding cookies. Applications… Read more: What is the minimum browser requirement to use Single Sign On?

When originally implemented, the TAMU CAS system was designed only to support the College Station campus based employees and students.  It is used to authenticate to generally available campus IT services… Read more: Why did you create the Single Sign On System when Texas A&M already has the CAS (Central Authentication System)?

Your administrator is usually the administrative support person in your department that handles HR, payroll, and related issues.  If you cannot find an administrator in your department, contact your central HR… Read more: The web pages refer to "your administrator" – how do I find out who my administrator is?

Your departmental or Agency administrator should be able to provide you with your UIN.  A list of HR contact numbers is provided here.

If you have entered your credentials into the SSO login page without receiving an error message and you still can't log in to see the menu then there may be a… Read more: I am using Internet Explorer and after I enter my UIN and Password correctly, I still can’t log in. Could it be my browser?

The reason is that we do not store a plain text copy of passwords.  We use a one-way encryption process when storing passwords on our database.  When you logon, we encrypt what you type and compare it to what is on the database.  In short, we simply do not know what your password is.

If your SSO password is between 8 and 15 characters, it will expire after 1 year. If it is greater than 15 characters, it expires after 4 years. When your password… Read more: What are the SSO password requirements?

The 'Recent Logon Activity' list on the 'Home tab' lists the five most recent logon actions for your SSO account. Each action is color-coded as a visual cue that there may… Read more: What should I do if an action on my ‘Recent Logon Activity’ is highlighted yellow or red?

Two things you should look at when trying to determine the legitimacy of a logon attempt are the timestamp and the ISP name. Is this a 'normal' time that you log… Read more: My Security Log shows I logged in from a different city, should I report it?

The 'Log' tab and the 'Recent Logon Activity' section of the 'Home' tab each have a 'Report Problem' button at the bottom of the list of logon actions. This button is… Read more: How do I report a questionable logon activity?