• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
Single Sign On Help
Logo, Texas A&M University System, Office of Information Technology
  • Home
  • Getting Started
  • Roles
  • Key Concepts
  • Security
  • FAQs
  • SSO News
    • Release Notes
  • Governance
  • Office of Information Technology
    • Services
    • Contact the Office of Information Technology
    • Search OIT
Home / FAQs / How can I change my Two-Factor device or log in to SSO after losing my phone?

How can I change my Two-Factor device or log in to SSO after losing my phone?

Because of the potential for the exposure of personal data and saved passwords, losing your smart phone is a serious problem that extends beyond Single Sign On.  It is recommended that your first priority be to work with your carrier to wipe or disable your lost device as soon as possible.

In regard to Single Sign On, if you lose the device you registered with SSO as your second authentication factor, you need to contact your department or central administrator to rectify the situation.

The administrator’s easiest response will be to remove the device(s) you have registered with Duo, SSO’s two factor provider.  This will allow you to set up a new second factor device the next time you log in to SSO.

If you have some devices registered with SSO that you want to save, the administrator can delete only the lost device. He/she can also add a new device for you; however, this can only be done for landlines – e.g., your office phone – and the administrator will necessarily need to establish your identity beyond a reasonable doubt before proceeding.

Primary Sidebar

Contact

Find Your Support For SSO

Related Topics

  • Single Sign On
  • SSO Applications and Integrations Working Group
  • Contacts
  • Application Role Reviewer Responsibilities (New)
  • Help System
  • SSO News
  • Central Admin List
  • Statement of Responsibility Forms

More Information

Copyright © 2023 Texas A&M University System All rights reserved.

301 Tarrow Street, College Station, TX 77840 | MAP | Phone: (979) 458-7700 | email: support@tamus.edu
State of Texas | Texas Homeland Security | Texas Veterans Portal | Statewide Search | Risk, Fraud & Misconduct Hotline | Privacy | Web Accessibility | State Link Policy | Campus Carry

Texas A&M University System