If you have entered your credentials into the SSO login page without receiving an error message and you still can’t log in to see the menu then there may be a compatibility issue between your internet browser and the SSO application.
To determine if it is a browser issue, try logging in to SSO using a different brand of internet browser.
If you don’t have access to a different browser and you are using Internet Explorer 8 or higher, you may want to check the Compatibility View settings.
- In Internet Explorer, open the Tools menu at the top and select Compatibility View Settings. (You may need to press the Alt key or press and hold the address bar to see the Menu bar.)
- Enter “tamus.edu” into the ‘Add this website’ text box and click the Add button. Click the Close button.
- If your credentials were entered correctly before changing this setting, you should now be logged into SSO.
If after trying the troubleshooting steps above and you still can’t log into SSO, you may want to contact your SSO Department Administrator. If you don’t know who your SSO Department Administrator is, this page contains a list of phone numbers for the SSO Central Administrators for each System Member.