The issue: User keeps launching the Spanish version, but needs the English version of an online course.
The “Big 5” System-required courses all have equivalent versions in Spanish. The button to launch the Spanish version is on the same page as the button to launch the English version. Sometimes users click the Spanish button by accident.
As shown in the screenshot below, there are two buttons on the Course Details page: Start Course and Start Equivalent Course. Clicking Start Course should launch the English version.