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Home / FAQs / What happens to rejected documents?

What happens to rejected documents?

When a document is rejected, the user selects a reason as to why he/she feels the certification document is not correct.  The user can select from pre-written choices or simply add their own reason.  After the document gets rejected, the supervisors of the user are notified that the document has been rejected and the document resides in the “rejected” status.

If a payroll correction needs to be made, at the end of the month when the payroll correction is processed, the document will be marked that is needs to be certified and the system moves the document to the status of “open”.

The administrators may also mark the document as corrected and move the document to the status of “open”, if they feel it was rejected in error.

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