There are two methods for defining a set of employees:\u00a0 Search Criteria or Employee Group.<\/p>\n
When using the Search Criteria method, you describe the employees based on information from Workday, such as an employee\u2019s:<\/p>\n
- \n
- TAMUS Member;<\/li>\n
- ADLOC;<\/li>\n
- Title Code<\/li>\n
- EEO job category (Clerical, Executive\/Admin\/Mgr, Faculty, Professional Non-Faculty, Service\/Maintenance, Skilled Craft, or Technical\/Paraprofessional);<\/li>\n
- Faculty rank (Assistant Professor, Associate Professor, Professor, Lecturer, Instructor, Graduate Assistant, Staff, or Student); and\/or<\/li>\n
- FLSA status (Administrative-exempt, Executive-exempt, Non-exempt, Partially-exempt, Professional-exempt)<\/li>\n<\/ul>\n
When using the Employee Group method, the employees are assigned based on a list that you manually create using the Employee Groups function in TrainTraq.<\/p>\n
In general, it is better to use Search Criteria if possible, because if an employee no longer meets one of the criteria to receive an assignment for a particular course, TrainTraq will not make the assignment to that employee.<\/p>\n
In contrast, if you use the Employee Group method to, for example, assign an employee to take a lab safety course\u2014and then the employee no longer works in a lab and you don\u2019t remember to remove him from the group\u2014the employee will continue to receive assignments to take the course even though he no longer works in a lab.\u00a0 Similarly, if a new employee starts working in a lab and you forget to add him to the lab safety training group, TrainTraq will not know that he needs to receive an assignment.<\/p>\n
However, sometimes it is impossible to use search criteria to identify employees who need a certain type of training, so you have to use an Employee Group instead.\u00a0 If you use an Employee Group, you will need to develop a process for periodically reviewing and updating the group members.<\/p>\n
Employee Group Assignments<\/h2>\n
The Employee Group Assignments page allows you to assign courses, programs, and tasks to all employees in a selected employee group.<\/p>\n
When you use the Group Assignments function, TrainTraq assumes that you want every employee currently in the group to receive an assignment regardless of when an employee last completed the course, program, or task to be assigned.\u00a0 Therefore, you should carefully review the list of employees currently in the group to ensure that the list is accurate and up-to-date.\u00a0 If you want TrainTraq to take the most recent completion date into consideration, you need to work your Training Coordinator<\/a> to develop an assignment rule. Assignments made to employee groups from the Employee Group Assignments page are one-time assignments and do not automatically reoccur.<\/p>\n","protected":false},"excerpt":{"rendered":"
Assignment Rules Assignment rules are useful when you need an automatic way to detect when an employee needs to take a certain course.\u00a0 Below are some examples of situations in which assignment rules are useful: A certain course needs to be retaken every 12 months. An assignment rule can be used to detect when it […]<\/p>\n","protected":false},"author":21,"featured_media":0,"menu_order":0,"template":"","format":"standard","meta":{"_acf_changed":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[8],"tags":[],"class_list":{"0":"post-425","1":"faq","2":"type-faq","3":"status-publish","4":"format-standard","6":"category-assignments","7":"entry"},"acf":[],"_links":{"self":[{"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/faq\/425","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/types\/faq"}],"author":[{"embeddable":true,"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/users\/21"}],"version-history":[{"count":0,"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/faq\/425\/revisions"}],"wp:attachment":[{"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/media?parent=425"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/categories?post=425"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/tags?post=425"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}},{"id":424,"date":"2018-11-07T22:56:08","date_gmt":"2018-11-07T22:56:08","guid":{"rendered":"http:\/\/tamuserpstage.wpengine.com\/traintraq\/?p=278"},"modified":"2018-11-07T22:56:08","modified_gmt":"2018-11-07T22:56:08","slug":"im-getting-the-spanish-version-of-a-course","status":"publish","type":"faq","link":"https:\/\/it.tamus.edu\/traintraq\/faqs\/im-getting-the-spanish-version-of-a-course\/","title":{"rendered":"I’m getting the Spanish version of a course"},"content":{"rendered":"
The issue: User keeps launching the Spanish version, but needs the English version of an online course.<\/p>\n
The \u201cBig 5\u201d System-required courses all have equivalent versions in Spanish. The button to launch the Spanish version is on the same page as the button to launch the English version. Sometimes users click the Spanish button by accident.<\/p>\n
As shown in the screenshot below, there are two buttons on the Course Details page:\u00a0 Start Course and Start Equivalent Course. \u00a0Clicking Start Course should launch the English version.<\/p>\n
![\"The](\"https:\/\/tamuserpstage.wpengine.com\/traintraq\/wp-content\/uploads\/sites\/8\/2018\/11\/spanish-version.png\")
<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"The issue: User keeps launching the Spanish version, but needs the English version of an online course. The \u201cBig 5\u201d System-required courses all have equivalent versions in Spanish. The button to launch the Spanish version is on the same page as the button to launch the English version. Sometimes users click the Spanish button by […]<\/p>\n","protected":false},"author":21,"featured_media":0,"menu_order":0,"template":"","format":"standard","meta":{"_acf_changed":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[10],"tags":[],"class_list":{"0":"post-424","1":"faq","2":"type-faq","3":"status-publish","4":"format-standard","6":"category-online-courses","7":"entry"},"acf":[],"_links":{"self":[{"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/faq\/424","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/types\/faq"}],"author":[{"embeddable":true,"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/users\/21"}],"version-history":[{"count":0,"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/faq\/424\/revisions"}],"wp:attachment":[{"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/media?parent=424"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/categories?post=424"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/tags?post=424"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}},{"id":423,"date":"2018-11-07T22:48:12","date_gmt":"2018-11-07T22:48:12","guid":{"rendered":"http:\/\/tamuserpstage.wpengine.com\/traintraq\/?p=277"},"modified":"2018-11-07T22:48:12","modified_gmt":"2018-11-07T22:48:12","slug":"data-downloaded-connection-closed-error","status":"publish","type":"faq","link":"https:\/\/it.tamus.edu\/traintraq\/faqs\/data-downloaded-connection-closed-error\/","title":{"rendered":"“Data Downloaded, Connection closed” error"},"content":{"rendered":"
The issue:\u00a0User sees an image that looks like a progress bar that stops midway through the download along with the message \u201cData Downloaded, Connection closed.\u201d<\/p>\n
Microsoft Edge users may see this error when viewing a small number of courses. The remedy is to switch Internet browsers. Note: the Microsoft Edge browser look almost exactly\u00a0the same as the Internet Explorer (IE) icon.<\/p>\n
It’s recommended to use a PC or Mac with Internet Explorer, Firefox, or Chrome with the Flash Player plug-in installed.\u00a0 Chrome is a good choice because it comes with Flash already built-in.<\/p>\n","protected":false},"excerpt":{"rendered":"
The issue:\u00a0User sees an image that looks like a progress bar that stops midway through the download along with the message \u201cData Downloaded, Connection closed.\u201d Microsoft Edge users may see this error when viewing a small number of courses. The remedy is to switch Internet browsers. Note: the Microsoft Edge browser look almost exactly\u00a0the same […]<\/p>\n","protected":false},"author":21,"featured_media":0,"menu_order":0,"template":"","format":"standard","meta":{"_acf_changed":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[10],"tags":[],"class_list":{"0":"post-423","1":"faq","2":"type-faq","3":"status-publish","4":"format-standard","6":"category-online-courses","7":"entry"},"acf":[],"_links":{"self":[{"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/faq\/423","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/types\/faq"}],"author":[{"embeddable":true,"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/users\/21"}],"version-history":[{"count":0,"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/faq\/423\/revisions"}],"wp:attachment":[{"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/media?parent=423"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/categories?post=423"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/tags?post=423"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}},{"id":422,"date":"2018-11-07T17:45:41","date_gmt":"2018-11-07T17:45:41","guid":{"rendered":"http:\/\/tamuserpstage.wpengine.com\/traintraq\/?p=264"},"modified":"2018-11-07T17:45:41","modified_gmt":"2018-11-07T17:45:41","slug":"i-removed-an-employee-assignment-but-it-keeps-coming-back-2","status":"publish","type":"faq","link":"https:\/\/it.tamus.edu\/traintraq\/faqs\/i-removed-an-employee-assignment-but-it-keeps-coming-back-2\/","title":{"rendered":"I removed an employee assignment, but it keeps coming back."},"content":{"rendered":"
This applies to any administrator role.<\/p>\n
If an employee is still receiving assignments after you remove it, they are likely in an employee group or groups used for automated training assignments. You can check their Employee Group Membership on the Employee Dashboard page.<\/p>\n
The Group Description is visible on the Employee Dashboard, which lists all groups for which an employee is a member. Figure 1 shows an example of an Employee Dashboard for an employee who is in a biosafety-related group.\u00a0 In this example, the Group Description contains a description of the purpose of the group and a contact email.\u00a0 To make the assignments stop, contact the owner of the employee group and request they be removed from the group. Once you’ve verified the employee is removed from the group,\u00a0you can remove the assignment.<\/p>\n
![\"The](\"https:\/\/tamuserpstage.wpengine.com\/traintraq\/wp-content\/uploads\/sites\/8\/2018\/11\/EmployeeGroupMembership-01-1-728x1024.png\")
<\/a>Figure 1. Employee Dashboard with group memberships indicated<\/p>\n","protected":false},"excerpt":{"rendered":"This applies to any administrator role. If an employee is still receiving assignments after you remove it, they are likely in an employee group or groups used for automated training assignments. You can check their Employee Group Membership on the Employee Dashboard page. The Group Description is visible on the Employee Dashboard, which lists all […]<\/p>\n","protected":false},"author":21,"featured_media":0,"menu_order":0,"template":"","format":"standard","meta":{"_acf_changed":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[8],"tags":[],"class_list":{"0":"post-422","1":"faq","2":"type-faq","3":"status-publish","4":"format-standard","6":"category-assignments","7":"entry"},"acf":[],"_links":{"self":[{"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/faq\/422","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/types\/faq"}],"author":[{"embeddable":true,"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/users\/21"}],"version-history":[{"count":0,"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/faq\/422\/revisions"}],"wp:attachment":[{"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/media?parent=422"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/categories?post=422"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/tags?post=422"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}},{"id":421,"date":"2014-07-16T19:23:38","date_gmt":"2014-07-16T19:23:38","guid":{"rendered":"http:\/\/tamuserpstage.wpengine.com\/traintraq\/?p=167"},"modified":"2025-12-10T09:41:52","modified_gmt":"2025-12-10T15:41:52","slug":"how-to-clear-your-browser-cache","status":"publish","type":"faq","link":"https:\/\/it.tamus.edu\/traintraq\/faqs\/how-to-clear-your-browser-cache\/","title":{"rendered":"How to Clear your Browser Cache"},"content":{"rendered":"
- \n
- Microsoft Edge<\/a><\/li>\n
- Chrome on Windows <\/a><\/li>\n
- FireFox<\/a><\/li>\n
- Safari on Mac<\/a><\/li>\n<\/ul>\n
<\/p>\n
<\/p>\n","protected":false},"excerpt":{"rendered":"
Microsoft Edge Chrome on Windows FireFox Safari on Mac <\/p>\n","protected":false},"author":21,"featured_media":0,"menu_order":0,"template":"","format":"standard","meta":{"_acf_changed":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[10],"tags":[],"class_list":{"0":"post-421","1":"faq","2":"type-faq","3":"status-publish","4":"format-standard","6":"category-online-courses","7":"entry"},"acf":[],"_links":{"self":[{"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/faq\/421","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/types\/faq"}],"author":[{"embeddable":true,"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/users\/21"}],"version-history":[{"count":0,"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/faq\/421\/revisions"}],"wp:attachment":[{"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/media?parent=421"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/categories?post=421"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/tags?post=421"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}},{"id":420,"date":"2014-07-16T19:17:23","date_gmt":"2014-07-16T19:17:23","guid":{"rendered":"http:\/\/tamuserpstage.wpengine.com\/traintraq\/?p=166"},"modified":"2014-07-16T19:17:23","modified_gmt":"2014-07-16T19:17:23","slug":"assignment-cancelations","status":"publish","type":"faq","link":"https:\/\/it.tamus.edu\/traintraq\/faqs\/assignment-cancelations\/","title":{"rendered":"Assignment Cancellations"},"content":{"rendered":"
The assignment engine is accompanied by an assignment cancellation process.\u00a0 The assignment cancellation process will cancel and remove open TrainTraq assignments when it determines that the employee is no longer in an active position<\/a>.<\/p>\n
The following special rules apply.<\/p>\n
- \n
- The employee must be removed from any active positions.<\/li>\n
- The effective date of the termination is used by the cancellation process.<\/li>\n
- If the assignment was made by the automated assignment engine, any open assignments will be canceled 5 (five) calendar days after their effective termination date.<\/li>\n
- If the assignment was made via a manager or processor in TrainTraq, the cancellation process will wait 60 days before canceling the assignment.<\/li>\n<\/ul>\n
Please also note that any assignment can be canceled anytime by departmental or workstation processor.\u00a0 However, if the employee is still in an active position, the assignment engine may make the same assignment again.<\/p>\n","protected":false},"excerpt":{"rendered":"
The assignment engine is accompanied by an assignment cancellation process.\u00a0 The assignment cancellation process will cancel and remove open TrainTraq assignments when it determines that the employee is no longer in an active position. The following special rules apply. The employee must be removed from any active positions. The effective date of the termination is […]<\/p>\n","protected":false},"author":21,"featured_media":0,"menu_order":0,"template":"","format":"standard","meta":{"_acf_changed":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[8],"tags":[],"class_list":{"0":"post-420","1":"faq","2":"type-faq","3":"status-publish","4":"format-standard","6":"category-assignments","7":"entry"},"acf":[],"_links":{"self":[{"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/faq\/420","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/types\/faq"}],"author":[{"embeddable":true,"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/users\/21"}],"version-history":[{"count":0,"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/faq\/420\/revisions"}],"wp:attachment":[{"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/media?parent=420"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/categories?post=420"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/tags?post=420"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}},{"id":419,"date":"2014-07-16T19:16:25","date_gmt":"2014-07-16T19:16:25","guid":{"rendered":"http:\/\/tamuserpstage.wpengine.com\/traintraq\/?p=165"},"modified":"2022-01-03T15:55:03","modified_gmt":"2022-01-03T21:55:03","slug":"active-positions","status":"publish","type":"faq","link":"https:\/\/it.tamus.edu\/traintraq\/faqs\/active-positions\/","title":{"rendered":"Active Positions"},"content":{"rendered":"
The assignment engine has access to the entire population of current and former TAMU System employees.<\/p>\n
As a rule, the assignment engine will only make assignments to employees in active BPP positions.\u00a0 An employee is in an active BPP position when they (i.e. their UIN) are the current occupant for a budgeted or wage position.\u00a0 Employees are moved in and out of these positions via one of two processes:<\/p>\n
- \n
- Action taken via EPA documents.<\/li>\n
- Direct data entry into BPP<\/li>\n<\/ul>\n
Let’s look at this through an example.\u00a0 Suppose today is January 5th, and you are hiring a new employee to begin work on February 1st.\u00a0 You will process an EPA to put that employee into a position.\u00a0 That EPA will have an effective from date of February 1st.\u00a0 Assuming that EPA is approved and completed:<\/p>\n
- \n
- Prior to February 1st the employee is not in an active position.<\/li>\n
- On February 1st, the employee is now considered in an active position.<\/li>\n
- If the position was previously held by another person until January 31st, that person will become inactive at the same time the new person becomes active.<\/li>\n<\/ul>\n
Notes on BPP Employee Status<\/h2>\n
The BPP employees status field can be an unreliable data element and is not used in TrainTraq.\u00a0 It is often unreliable due to timing issues as to when it is set.\u00a0 Also, an active employee can erroneously be in “T” for terminated status and still be paid.\u00a0 This is why the “active position” test was used instead of employee status.<\/p>\n
Notes on Employee Terminations<\/h2>\n
In the past, particularly with wage positions and student workers, employees were left in active positions long after they completed employment.\u00a0 Since no hours were reported on his or her timesheet, the payroll system and payroll office did not care.\u00a0 However, now with TrainTraq it is important the terminated employee be removed from their positions in BPP in a timely manner.<\/p>\n","protected":false},"excerpt":{"rendered":"
The assignment engine has access to the entire population of current and former TAMU System employees. As a rule, the assignment engine will only make assignments to employees in active BPP positions.\u00a0 An employee is in an active BPP position when they (i.e. their UIN) are the current occupant for a budgeted or wage position.\u00a0 […]<\/p>\n","protected":false},"author":21,"featured_media":0,"menu_order":0,"template":"","format":"standard","meta":{"_acf_changed":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[8],"tags":[],"class_list":{"0":"post-419","1":"faq","2":"type-faq","3":"status-publish","4":"format-standard","6":"category-assignments","7":"entry"},"acf":[],"_links":{"self":[{"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/faq\/419","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/types\/faq"}],"author":[{"embeddable":true,"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/users\/21"}],"version-history":[{"count":0,"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/faq\/419\/revisions"}],"wp:attachment":[{"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/media?parent=419"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/categories?post=419"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/tags?post=419"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}},{"id":418,"date":"2014-07-16T19:15:13","date_gmt":"2014-07-16T19:15:13","guid":{"rendered":"http:\/\/tamuserpstage.wpengine.com\/traintraq\/?p=164"},"modified":"2022-07-26T14:06:48","modified_gmt":"2022-07-26T19:06:48","slug":"understanding-the-assignment-engine","status":"publish","type":"faq","link":"https:\/\/it.tamus.edu\/traintraq\/faqs\/understanding-the-assignment-engine\/","title":{"rendered":"Understanding the Assignment Engine"},"content":{"rendered":"
TrainTraq makes assignments of required and other courses on a daily basis.<\/p>\n
The assignment engine is made aware of possible assignments by the establishment of an Assignment Rule<\/strong>.\u00a0 An assignment rule is established by the Training system administrators. An assignment rule consists of the following:<\/p>\n
- \n
- A Unique Name<\/li>\n
- The owning work station (TAMUS system member)<\/li>\n
- A specific course or set of courses (i.e. “program) to assign<\/li>\n
- A definition of a set of employees to which the rule will be applied. (described in more detail below).<\/li>\n
- Is the assignment one-time, or is it recurring?<\/li>\n
- If recurring – the recurring frequency (e.g. every 24 months)<\/li>\n
- The time the employee has to complete the assignment.<\/li>\n<\/ul>\n
Early each morning the assignment engine performs the following steps for each assignment rule:<\/p>\n
- \n
- Identify a set of employees (essentially a UIN list) that match the rule criteria.<\/li>\n
- For one time assignments, the engine determines if the employee has already taken the course<\/li>\n
- For recurring assignments, the engine determines if the employee has taken the class within the time specified on the assignment rule (e..g within the last 36 months).<\/li>\n
- Determines if the employee is in an active position.<\/a><\/li>\n
- The assignment engine will make the assignment to all employees who meet the above criteria.<\/li>\n<\/ul>\n
Employee Sets<\/h2>\n
When the assignment rule is established, the rules define the set of employees to which the rules apply.\u00a0 The employee set can be defined in any of the following manners:<\/p>\n
- \n
- An employee group.\u00a0 This is a custom group defined by a workstation or departmental processor.\u00a0 See the help topic on employee groups<\/a><\/li>\n
- Standard Search Criteria.\u00a0 The assignment engine allows you to specify search criteria to define the employee set.\u00a0 The criteria can be specified as follows:\n
- \n
- One or many work stations (TAMUS system members)<\/li>\n
- One ore many adlocs (departments)<\/li>\n
- A specific EEO job category<\/li>\n
- Faculty\/Staff\/Student Rank<\/li>\n
- FLSA code (Exempt or non-exempt)<\/li>\n<\/ul>\n<\/li>\n
- A custom SQL query.\u00a0 A highly specific group of employees based on external databases.<\/li>\n<\/ul>\n
<\/p>\n","protected":false},"excerpt":{"rendered":"
TrainTraq makes assignments of required and other courses on a daily basis. The assignment engine is made aware of possible assignments by the establishment of an Assignment Rule.\u00a0 An assignment rule is established by the Training system administrators. An assignment rule consists of the following: A Unique Name The owning work station (TAMUS system member) […]<\/p>\n","protected":false},"author":21,"featured_media":0,"menu_order":0,"template":"","format":"standard","meta":{"_acf_changed":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[8],"tags":[],"class_list":{"0":"post-418","1":"faq","2":"type-faq","3":"status-publish","4":"format-standard","6":"category-assignments","7":"entry"},"acf":[],"_links":{"self":[{"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/faq\/418","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/types\/faq"}],"author":[{"embeddable":true,"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/users\/21"}],"version-history":[{"count":0,"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/faq\/418\/revisions"}],"wp:attachment":[{"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/media?parent=418"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/categories?post=418"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/tags?post=418"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}},{"id":416,"date":"2014-07-16T19:11:47","date_gmt":"2014-07-16T19:11:47","guid":{"rendered":"http:\/\/tamuserpstage.wpengine.com\/traintraq\/?p=159"},"modified":"2014-07-16T19:11:47","modified_gmt":"2014-07-16T19:11:47","slug":"i-could-not-find-the-answer-to-my-questions","status":"publish","type":"faq","link":"https:\/\/it.tamus.edu\/traintraq\/faqs\/i-could-not-find-the-answer-to-my-questions\/","title":{"rendered":"I could not find the answer to my question(s)."},"content":{"rendered":"
If you still have questions, please notify your Training Administrator by clicking on the Support<\/b> tab in TrainTraq as shown in Figure 1, and type a detailed message describing your issue or question as shown in Figure 2.<\/p>\n
![\"i_could_not_find_the_answer_to_my_question_s_img_1\"](\"https:\/\/tamuserpstage.wpengine.com\/traintraq\/wp-content\/uploads\/sites\/8\/2014\/07\/i_could_not_find_the_answer_to_my_question_s_img_1.png\")
<\/a><\/p>\nFigure 1. Clicking on the Support<\/b> tab will take you to the Support <\/b>page where you can send questions to your designated Training Administrator(s).<\/p>\n
<\/p>\n
![\"i_could_not_find_the_answer_to_my_question_s_img_2\"](\"https:\/\/tamuserpstage.wpengine.com\/traintraq\/wp-content\/uploads\/sites\/8\/2014\/07\/i_could_not_find_the_answer_to_my_question_s_img_2.jpg\")
<\/a><\/p>\nFigure 2. The Support<\/b> page is where you send questions to your designated Training Administrator(s).<\/p>\n","protected":false},"excerpt":{"rendered":"
If you still have questions, please notify your Training Administrator by clicking on the Support tab in TrainTraq as shown in Figure 1, and type a detailed message describing your issue or question as shown in Figure 2. Figure 1. Clicking on the Support tab will take you to the Support page where you can […]<\/p>\n","protected":false},"author":21,"featured_media":0,"menu_order":0,"template":"","format":"standard","meta":{"_acf_changed":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[9],"tags":[],"class_list":{"0":"post-416","1":"faq","2":"type-faq","3":"status-publish","4":"format-standard","6":"category-general","7":"entry"},"acf":[],"_links":{"self":[{"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/faq\/416","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/types\/faq"}],"author":[{"embeddable":true,"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/users\/21"}],"version-history":[{"count":0,"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/faq\/416\/revisions"}],"wp:attachment":[{"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/media?parent=416"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/categories?post=416"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/it.tamus.edu\/traintraq\/wp-json\/wp\/v2\/tags?post=416"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}},{"id":415,"date":"2014-07-16T19:07:47","date_gmt":"2014-07-16T19:07:47","guid":{"rendered":"http:\/\/tamuserpstage.wpengine.com\/traintraq\/?p=155"},"modified":"2022-01-03T15:57:03","modified_gmt":"2022-01-03T21:57:03","slug":"i-finished-an-online-course-but-my-completion-did-not-record-on-my-transcript","status":"publish","type":"faq","link":"https:\/\/it.tamus.edu\/traintraq\/faqs\/i-finished-an-online-course-but-my-completion-did-not-record-on-my-transcript\/","title":{"rendered":"I finished an online course, but my completion did not record on my transcript."},"content":{"rendered":"
To ensure that you receive a completion record:<\/h2>\n
- \n
- Close the SCORM player<\/b> window after completing a course. Closing the SCORM player<\/b> window after a course (assuming the course has been successfully completed) is what triggers the completion to record in TrainTraq. Once the SCORM player<\/b> window is closed, log out of TrainTraq and Single Sign On (SSO) or continue taking courses. See Figure 1<\/b>.<\/li>\n
- Avoid using the Forward <\/b>or Back <\/b>buttons in the web browser as these actions may disconnect communication between the course and TrainTraq. In order for a completion to record, reopen the course and resume.<\/li>\n
- TrainTraq will timeout after three hours. If this happens, close the course and resume.<\/li>\n
- Taking online courses in older browsers such as Internet Explorer 6 will result in completions not recording properly. The recommended browser is Internet Explorer 7 or later. To resolve this issue, update your web browser to the latest version.
![\"i_finished_an_online_course_but_my_completion_did_not_record_on_my_transcript_img_1\"](\"https:\/\/tamuserpstage.wpengine.com\/traintraq\/wp-content\/uploads\/sites\/8\/2014\/07\/i_finished_an_online_course_but_my_completion_did_not_record_on_my_transcript_img_1.jpg\")
<\/a><\/li>\n<\/ul>\nFigure 1. Close the SCORM player window after successfully completing a course.<\/p>\n
To check your version of Internet Explorer:<\/h2>\n
In Internet Explorer, go to Help, About Internet Explorer<\/b> as shown in Figure 2<\/strong>. The version will display in a message box as shown in Figure 3<\/strong>.<\/p>\n
- Avoid using the Forward <\/b>or Back <\/b>buttons in the web browser as these actions may disconnect communication between the course and TrainTraq. In order for a completion to record, reopen the course and resume.<\/li>\n
- Close the SCORM player<\/b> window after completing a course. Closing the SCORM player<\/b> window after a course (assuming the course has been successfully completed) is what triggers the completion to record in TrainTraq. Once the SCORM player<\/b> window is closed, log out of TrainTraq and Single Sign On (SSO) or continue taking courses. See Figure 1<\/b>.<\/li>\n
- Standard Search Criteria.\u00a0 The assignment engine allows you to specify search criteria to define the employee set.\u00a0 The criteria can be specified as follows:\n
- The assignment engine will make the assignment to all employees who meet the above criteria.<\/li>\n<\/ul>\n
- Chrome on Windows <\/a><\/li>\n
- Microsoft Edge<\/a><\/li>\n
![\"i_finished_an_online_course_but_my_completion_did_not_record_on_my_transcript_img_2\"](\"https:\/\/tamuserpstage.wpengine.com\/traintraq\/wp-content\/uploads\/sites\/8\/2014\/07\/i_finished_an_online_course_but_my_completion_did_not_record_on_my_transcript_img_2.png\")
<\/a><\/p>\n![\"i_finished_an_online_course_but_my_completion_did_not_record_on_my_transcript_img_3\"](\"https:\/\/tamuserpstage.wpengine.com\/traintraq\/wp-content\/uploads\/sites\/8\/2014\/07\/i_finished_an_online_course_but_my_completion_did_not_record_on_my_transcript_img_3.png\")
<\/a><\/p>\n