A completed VPAT is known as an accessibility conformance report (ACR). The Digital Accessibility team reviews ACRs and determines when exceptions are required. Most often, an exception is required when important accessibility criteria are not met. For example, the product may:
- Require a mouse (important for individuals who only operate with a keyboard).
- Not have closed captions for non-text media (e.g., video content).
- Not contain alternative text for graphics, especially if those graphics are images of text.
- Contain insufficient color contrast between text and background.
Note: Some vendors still refer to the completed document as a VPAT, but ACR is the more correct term.